Refund policy

Returns, Exchanges and Refunds Policy

Returns and Refunds
The Fair Trader is a small business so we hope you understand that we can not provide refunds or returns if you changed your mind or chose the wrong size.

We do not offer returns or refunds for change of mind on sale items unless the item is faulty or not as described.

If a return or refund is warranted, please let us know the order number and we will be in touch.

Exchanges
The Fair Trader offers an exchange, refund or Gift Voucher to the value of your purchase should the item you purchased arrives damaged or is not as described.

To be eligible for an exchange, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging and any tags must still be attached. 

Your exchange needs to be lodged within 14 days of purchase. 

To complete your exchange, we require your order number and a brief outline of the reason (for our records).

We will email confirming we have received your return lodgement, and we will check we have the new item(s) in stock. Please understand that due to the nature of handmade, fair trade items we may not be able to replace your item, hence a refund or Gift Voucher will be offered.

We may ask you to post the returnable item(s) back to us. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If your return is approved, then your exchange will be processed, and the new product, refund or Gift Voucher will be sent to you within 3 business days.

Please note: we do not offer exchanges or Gift Vouchers on sale items.

Returns Shipping
To return your product, you should mail your product to:

The Fair Trader
PO Box 5916 West End QLD 4101

You will be responsible for paying for your own shipping costs for returning your item.  

Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged item to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty or Damaged Products
If your item has a defect or is damaged, please contact us and we will assess next steps.

Please do not send your purchase back to the manufacturer, contact us immediately.

Non-exchangeable Items
Several types of goods are exempt from being exchanged. 

This includes food, gift cards, earrings, lip balm and all sale items.